For fastest service, providing in a Kodak carousel works best. However, you can bring them in envelopes, boxes,slide preservers, slide boxes, etc. Also, be aware that each separate physical grouping of slides will be its own order.

We use air compressors to blow off loose dust, but we do NOT wipe off your film (to avoid scratching it), and we do NOT apply any cleaning solvents to your film. Therefore any dust that is firmly adhered, mold, mildew, scratches, etc. will still be evident in new scans/prints.

Due to workloads, we cannot scan/photograph your original film while you wait. You will need to leave it at our location. However, you have the peace of mind that your originals never need to leave our facility.

While you are more than welcome to ship work to our retail location, we do NOT ship back to you. You would need to pick up completed work at our location, or you could arrange for someone else to pick up the order. We also highly caution against shipping original, irreplaceable items through any shipping service.

Sometimes film will have scratches, debris adhered to the film, mildew, mold, fibers, or other defects. Film can also change in terms of color over time. We do not make judgment calls as whether to stop work on your order if we encounter such items. Many times, such items are not visible to the naked eye, and only appear once scanned or printed in a much larger format. We do not offer refunds or discounts based on the condition of the originals.

It is not possible to guarantee a 100% match between a scan and old film that may have deteriorated over time. Often you will see shifts in color over time. The technician will make MINOR color corrections with your scans. We are able to make more significant color adjustments at $10/image upon request.

We do not store the digital files (created during this process) beyond 7-10 days. Please backup the CD or USB you receive with your order, so that you can keep the digital files, even after they have been purged from our systems.

Inherent to the process are multiple layers in which some minor correction is applied. Even with the scanner profile itself, minor automatic adjustments are performed. You can ask us not to make any manual adjustments, but we cannot disable the scanner profile from making small adjustments.

If you would prefer to be emailed a link for digital downloads, please let an employee know. Please be advised that the files expire in 30 days if they are not downloaded from the emailed link, and that Richmond Camera provides NO TECHNICAL SUPPORT for this service. If you have issues, we will prompt you to return to the store to buy a USB instead.

Absolutely. Please remove any slides that are falling out of their mount (loose slides). Also remove any plastic or metal mounted slides. And as stated in the first FAQ, providing all of them in a KODAK carousel is the fastest option. Taking all of these steps gets your job back to you more quickly.