PRINTING FROM DIGITAL FILES

Please read the two options listed below (in-store vs. online ordering). Call us if you have any questions regarding these two printing options.

  • We do not provide technical assistance for phones or computers in store. Please have a working knowledge of how to access your photos on whatever device you choose to bring in the store. Please contact your cellphone provider to show you how your phone works.

  • No laptops or tablets for in-store printing. If you must use a laptop/tablet to order prints, order using our website instead.

  • No WIFI access provided in our store.

  • In-store kiosk orders are printed one at a time, in order received. Based on the volume, time of day, and size of your order, your order may not be ready until the following business day. Employees CANNOT guarantee specific turnaround time on in-store kiosk prints until you completed placing your order.

  • To order online, upload via our website. No emails accepted.

  • We ONLY PRINT JPG files. Please do not bring PDFs, Word documents, TIFF files, RAW files, movie files, etc.

  • JPGs must be less than 40mb each, with no special characters in the filenames or folder/subfolder names, and in sRGB colorspace.

  • Password-protected USB drives are NO LONGER supported at our kiosks, though you should be able to order online from your home/work/library.

  • For custom sized prints, the digital files must be brought into the store on a USB drive (not a phone), and will have a surcharge of $15/print, plus the kiosk print cost of the closest size that would encapsulate the entire print size. (Ex: a 7.5x10 would be the price of a kiosk 8x10, plus $15)

  • Click here for help with online printing

  • Lustre is a finish that has a very small amount of texture and ‘shine’. It is not as shiny as glossy, but more reflective than a completely matte print. When you order ‘matte’ prints online, they are actually lustre; the ‘matte’ description is a limitation of the software we use.

  • No, our current software no longer allows such data access, such as connecting a flip-phone with a cable. We apologize for any inconvenience. In addition, older versions of IOS may cause cropping issues, etc.

  • Customers have an easier and quicker experience selecting photos from an iPhone during the upload process. For example, some older Android phones will only let you select one photo at a time.

    Many customers using Android will have difficulty finding their photos, as Android will let you save in many different folders, whereas Apple places all photos in the same library.

    Our staff is understandably unable to help you ‘find’ your photos on your Android phones. We would recommend that you know which folder they are in before beginning an order.

  • If the image is in a non-JPG format (such as TIFF, RAW files, movie files, etc.), that would not allow you to continue ordering those files.

    Also, cloud-stored photos, ‘live’ photos on iOS devices may cause issues. In addition, there is a 40MB limit per image from a USB/CD/SD, or 20MB from a phone.

    In addition, the file could be corrupted, in the wrong colorspace, have the wrong file extension, or have special characters in the filename.

  • We highly recommend that you edit your photos on your computer OR phone BEFORE uploading or connecting to our kiosk/website. The built-in editing tools on our kiosk/website (powered by IMG.LY) may not be as familiar or robust as to what you are accustomed to using.

  • Sometimes, the lab will have a ‘back print’ with information such as file name, etc. but the printing of this information is not guaranteed to print.

    In addition, some papers used MAY have watermarked branding (Fujifilm, etc.) on the back.

  • No, due to differences in how your computer or mobile screens are calibrated, and automatic color corrections throughout our processes, we do not guarantee 100% color matching.

  • If you arrive at the store later in the day, or have a large order, or we have a queue of customers, or the printer equipment is busy with previous orders, you may have to pick up your prints the following day.

    We print one order at a time, first come first serve, so your best bets for same-day printing is to arrive earlier in the day, and to place smaller, not larger, print orders.

  • The service fee (approximately $2.00), covers our licensing costs for the kiosk software, packaging, and our employees assisting you with orders. This is not a fee we can waive, and is added to your TOTAL order, not per print.

    IMPORTANT: This kiosk fee is added to EACH order you place at the kiosk, so please keep your order as one single order if you want to minimize these fees, and ask employees if you have questions. Employees are unable to waive fees.

  • No, at the pricing we offer, a human being does not make edits to your photos prior to printing. If that is something you are interested in, take a look at our Retouching page.